I’ve been inspired to share my thoughts after meeting George a man in his 50’s, who was sweeping leaves when I met him. As I was exiting a local garden centre with an empty trolley looking a little disgruntled, his soft voice said, “Did you not find what you were looking for?”. “No”, said I, explaining that Santa had moved in where the garden furniture had been (which is what I was looking for). Yes, I was a bit put out that Santa had arrived so early. George noting my tone of voice said in his gentle tone, “Oh! I do hope you didn’t have a bad experience, I want everyone to have a great experience when they come to my store”. (adding smiling, that it wasn’t actually his store). Mind you he could have been the undercover Boss he cared so much about meeting my expectations as a customer.
I soon forgot about not getting my garden furniture but I shall not forget George. I went away feeling humbled and inspired by the man. In today’s competitive environment we are so inclined to measure and value ourselves and others by our Job Title rather than the manner in which we carry out our role. When we are more focused on how we look on the outside rather than how we feel on the inside, we may find life is a bit of a struggle. Knowing who we really are on the inside can set us free to live life like a loose garment. I got the sense that George know who he was on the inside and he shone on the outside. Thank you George for brightening up my day.